Welcome to Trieste Holiday. We hope you feel at home and enjoy your stay. Please read the rules below: they help us keep every apartment comfortable, safe and welcoming for all our guests.
An eco-conscious home
Our apartments are designed to reduce waste and protect the environment. While the energy card you receive with your keys is inserted in the slot near the entrance, all electrical services are active. When you leave and remove the card, everything switches off automatically. When you return, insert the card again and, if needed, reactivate the heating with the thermostat.
Check-in and check-out
- Check-in: from 2:00 PM until 7:00 AM the following day. Please tell us your expected arrival time in advance.
- Check-out: between 7:00 AM and 10:00 AM.
- Documents: a valid photo ID is required for every guest. Please send us the identification documents of all guests before arrival.
- Before leaving: make sure all windows are closed and the entrance door is locked. Place the key and card back inside the same key box you collected them from, locked and exactly as you found them.
- Rubbish: please dispose of all rubbish before check-out, using the appropriate bins and following the separate waste collection rules. Organic and perishable waste in particular must not be left in the apartment, for hygiene reasons and to prevent pests and odours. If rubbish is left behind, a €25 disposal fee applies.
Guests
- Only guests declared in the booking may stay at the property. Undeclared guests may result in additional charges, as well as legal and safety issues.
- The maximum number of guests may not be exceeded.
- Children are welcome. Cots and extra beds are not available.
- Parties, events and unauthorised gatherings are not permitted.
- Quiet hours: 10:00 PM to 7:00 AM.
Pets and smoking
- Although we are animal lovers, the apartments are not designed for pets. Pets are not allowed.
- Smoking is not allowed inside the property. This includes cigarettes, cigars, IQOS, e-cigarettes, vapes and similar devices.
- For safety reasons, candles, incense, camping stoves and any other open flame are not permitted.
Heating, water and energy
- Heating is activated with the thermostat; you can set the temperature as you prefer. It starts working after about 10–15 minutes.
- Please use water, electricity and heating responsibly, and switch off lights and appliances when not needed.
Kitchen and appliances
- After using the kitchen, leave the hob, sink, dishes and utensils clean. Please do not leave open or perishable food at check-out.
- Appliances must be used correctly and switched off after use. Please report any malfunction promptly.
- Washing machine: for safety and insurance reasons, it only works while you are in the apartment and the energy card is in the slot. If you remove the card during a cycle, the cycle stops and the laundry stays locked inside.
Safety and security
- Before leaving the apartment, even briefly, close all windows and lock the entrance door. Any theft, damage or consequences resulting from unclosed doors or windows are the responsibility of the guest holding the booking.
- We recommend not leaving valuables unattended.
- Please take care on the stairs.
- Do not move furniture, beds or mattresses without authorisation. Any damage or restoration costs may be charged to the guest holding the booking.
- Common areas must be kept free, clean and tidy. Please do not occupy them with goods, boxes, rubbish or personal belongings.
Bicycles
- In Trieste Holiday 3 Apartment and Trieste Holiday 4 Apartment, guests may bring bicycles inside the apartment on request. Please ask us in advance.
- By bringing a bicycle inside, the guest holding the booking accepts responsibility for any damage caused by moving or carrying the bicycle within the property, which will be charged to them.
- In Trieste Holiday 1 Apartment and Trieste Holiday 2 Apartment, bringing bicycles inside is not recommended. Any damage caused by moving, transporting or keeping a bicycle inside the property will be charged to the guest holding the booking.
Cleaning
Standard cleaning is included in the price of your stay. Extraordinary cleaning required because of improper use or the condition in which the apartment is left may be quoted separately and charged to the guest, in compliance with applicable law and consumer protection regulations.
Keys, damage and responsibility
- Lost keys or card: please inform us immediately. Replacement costs may be charged to the guest holding the booking.
- Technical issues: please do not attempt repairs yourself. Contact us using the details below.
- Responsibility: during your stay, you are responsible for the property and the items inside it. Please treat the accommodation with care, as you would your own home.
- Damage: any intentional or accidental damage to the property, furniture, systems, appliances or items may be charged to the guest holding the booking, in accordance with applicable law.
- Natural disasters: the property is insured against damage caused by natural disasters. Damage, worsening of damage or consequences resulting from negligent behaviour, improper use or failure to follow these rules may remain the responsibility of the guest, in accordance with applicable law.
Emergencies and assistance
- Medical emergency, fire or immediate danger: call 112.
- Any question or need during your stay: WhatsApp +39 346 336 3803 (WhatsApp only) or email [email protected].
Things to see and do
Discover what to visit in the area on our website, in the Things to see and do section.
Thank you for respecting the house rules and for taking good care of the property. We wish you a pleasant and relaxing stay.