These terms apply to all bookings made directly with Trieste Holiday through our website. By completing a booking, the guest accepts them together with our House Rules.
1. Booking and confirmation
- Bookings are made online through our website, for the apartment, dates and number of guests selected.
- A booking is confirmed when payment is received and you get our confirmation email. The email includes the apartment name and the building address.
- Last-minute bookings are accepted up to 6 hours before arrival, subject to availability.
- Booking directly gives you our best rate: €10 off the price shown on booking platforms for the same apartment and dates.
2. Prices and payment
- Prices are per night, per apartment. The rate depends on the number of guests, so the total updates when you change the number of guests.
- The city tourist tax is added to the total and paid online at the time of booking.
- Standard cleaning, bed linen and towels are included in the price. Extraordinary cleaning is addressed in our House Rules.
- Accepted payment methods: bank transfer or credit card.
- An invoice or receipt is available on request.
3. Guests and identification
- Only the guests declared in the booking may stay at the apartment, and the maximum occupancy of the apartment cannot be exceeded.
- By Italian law, every guest must be identified. Before arrival, we ask you to send a valid photo ID for every guest.
- Our self check-in access details are sent by email after we have received and verified the documents of all guests. Please send them in good time to avoid delays on arrival.
- Children are welcome. Cots and extra beds are not available.
4. Check-in and check-out
- Check-in: from 2:00 PM until 7:00 AM the following day. Please tell us your expected arrival time in advance.
- Check-out: between 7:00 AM and 10:00 AM.
- Check-in is self-service, with a key box. Full instructions are sent after the identification step above.
5. Cancellation policy
We understand that plans can change. That is why our cancellation policy is designed to offer flexibility while protecting the availability of our apartments.
- Free cancellation up to 30 days before arrival: you can cancel your booking without any penalty up to 30 days before the scheduled check-in date. We will refund the full amount paid.
- Cancellation between 30 and 10 days before arrival: if you cancel in this period, 50% of the total booking amount will be retained. The remaining 50% will be refunded to you.
- Cancellation within 10 days of arrival, or no-show: in this case, no refund is provided.
We recommend considering travel insurance to cover any unforeseen events.
To request a cancellation, or if you have any questions, please contact us: we will be happy to help.
Please quote your booking name and dates. The date on which we receive your message is considered the cancellation date.
6. Changes to a booking
Changes of dates or guest numbers are possible subject to availability and to the rate applicable to the new dates. Please contact us as early as possible.
7. Cancellation or changes by the property
If, for reasons beyond our control, we cannot provide the booked apartment, we will offer you an equivalent alternative or a full refund of the amounts paid.
8. Damage and responsibility
During the stay, the guest holding the booking is responsible for the apartment and the items in it, as set out in our House Rules.
9. Contact
WhatsApp (WhatsApp only): +39 346 336 3803
Email: [email protected]